Privacy Policy

Elvoura™ operates this website and store, including all related information, content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you. Personal information does not include data that is collected anonymously or has been de-identified.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, phone number, and email address
  • Financial Information: Credit or debit card details, payment confirmations, and other payment-related information
  • Transaction Information: Items viewed, added to cart, purchased, returned, or wishlisted
  • Communications: Information you provide when contacting customer support
  • Usage Information: How and when you interact with our Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you place an order, or contact support
  • Automatically through cookies and similar tracking technologies when you use our Services
  • Third parties that provide services on our behalf, such as payment processors, shipping partners, and analytics providers

How We Use Your Personal Information

We use your personal information to:

  • Provide, operate, and improve our Services
  • Process orders, payments, returns, and refunds
  • Communicate with you regarding orders, updates, and customer support
  • Personalize your shopping experience and recommend products or content
  • Detect, prevent, and address fraud or security issues
  • Comply with legal and regulatory obligations

How We Disclose Personal Information

We may share your personal information:

  • With Shopify and third-party service providers that help us operate our business (such as payment gateways, fulfillment services, and analytics tools)
  • With marketing partners for promotional or advertising purposes, where permitted by law
  • When you request or consent to such disclosure
  • To comply with legal requirements or to protect our rights, property, or safety

Relationship with Shopify

Our Services are hosted by Shopify. Information submitted through our Services may be shared with Shopify and other third parties to provide and improve the Services.

Your rights and choices regarding your data may vary depending on your location. For more information, please review Shopify’s privacy practices.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us at elvouraco@gmail.com and we will take appropriate steps to delete the information.

Security and Retention of Information

We use administrative, technical, and physical safeguards designed to protect your personal information. However, no security system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access, correct, or delete your personal information
  • Restrict or object to certain processing activities
  • Opt out of targeted advertising or data sharing, where required by law

You may opt out of marketing emails at any time by using the unsubscribe link in those emails. Even if you opt out of marketing communications, you may still receive non-promotional messages related to your account or orders.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of the Services after changes indicates acceptance of the updated policy.